FREQUENTLY ASKED QUESTIONS

Our normal business hours are Monday to Friday from 9:00am to 5:00pm. We are closed on all Federal Holidays.

Our office is located at 1020 E. Baltimore Pike, Media, PA 19063.

There are several ways to pay your rent:

• Online Check Payment: We prefer that you pay your rent through the Tenant Portal. Once you have logged in, you can make a one-time payment or set up recurring payments directly from your checking account. You will need your bank account and routing number to set this up. There is no additional charge with this method of payment.
• Credit / Debit Card: You can make a one-time payment or set up recurring payments using your credit or debit card payment through the Tenant Portal. There is an additional convenience fee charged with this method of payment.
• Personal Check or Money Order: You can make a check or money order payable to "Homestead Property Management" and mail it to our post office box: P.O. Box 398, Media, PA 19063
• Cash using PayNearMe: You can pay with cash using the PayNearMe service at most CVS or 7/11 locations. There is a $3.99 fee with using this method of payment. Contact us or log-in to your Tenant Portal to download the payslip.

Please keep in mind that if your rent is not paid on time you will be charged a late fee, and may be subject to eviction. 

Unfortunately we are unable to waive late fees in most circumstances. All Tenants are given a five day grace period to pay their rent. If your rent is due on the 1st of the month, that means we do not charge a late fee unless your rent has not been received by end of business on the 6th of the month.

Please note that the Post Office's failure to deliver your rent payment on time is not a valid reason to waive the late fee. Even if your payment is postmarked within the grace period, it still must be received and processed by us in order to avoid the late fee. We recommend that Tenants pay their rent using the online portal, so that the payments post immediately and are not subject to delivery delays.

If you feel that your late fee should be waived, you may fill out a late fee waiver request form here.

Your request for a late fee waiver will be denied unless it meets one of the following circumstances:

• The rent is late due to an error by Homestead Property Management or its payment processors: For example, the online payment portal goes down, causing your automatic payment to not go through. We will give you an additional 2 business days to pay your rent.
• You are a new tenant and are trying to make your first ever payment online and had difficulty setting up your Tenant portal. We will give you an additional 2 business days to pay your rent.
• You are a new tenant and paid your normal rent on time but forgot to pay an additional charge such as your monthly pet or water utility fee. We will give you an additional 2 business days to pay the additional fees.
• Your lease renewed at an increased rent and you forgot to update your recurring payment. We will give you an additional 2 business days to pay the remaining rent due.
• You have experienced the death of an immediate family member within the previous 30 days, and are assisting with the funeral arrangements. Immediate family member refers only to the following relatives to the Tenant named on the Lease: spouse, child, mother, father, sibling, or grandparent. Documentation of the relative's death will be required.

The late fee will be removed once the Waiver is approved and after the rent balance is paid in full.

You can see our available rentals on the Vacancies page of our website.

Our application requirements can be found here on our website:

https://www.homesteadrents.com/application-requirements

No. All applicants are screened using the same objective criteria. We understand that everyone has a story, and we may sympathize with your personal situation, but subjective background information will not be considered during the application process. If you do not meet the listed requirements, your application will be denied.

How long it takes us to process your application will ultimately depend on how quickly you are able to provide us with all the necessary information. 

Experian typically provides us with your credit report, collections report, nationwide eviction and criminal search on the same day we request it.

We also require income verification from your current employer, and rental verification from your current landlord. This can take days or weeks, so please contact your employer and landlord and encourage them to complete these items as soon as possible. 

To expedite the income verification process, you are encouraged to complete the Income Verification step of the online application. By authenticating your bank account, it allows our screening provider to confirm the income being deposited into your bank account each month.

No. Rental Application fees are non refundable. Once you submit and pay for your rental application, there are no refunds. 

Please read the application requirements carefully and pre-screen yourself before applying.

All pets must be approved prior to moving them in to the leased property. You may submit a request to add the pet to your lease here. 

All pets must be screened using our third party pet screening service.  A Pet Addendum must be signed by both you and your Landlord, and an additionally monthly fee will apply.

If you have an assistance animal, submit your accomodation request at https://homesteadpm.petscreening.com/ for third-party review. There is no charge or monthly fee for verified assistance animals.

All adults must be listed on the Lease as Tenants. All minors residing in the property must be listed on the Lease as authorized occupants.

To add an adult occupant on to your lease, the potential new tenant will first need to complete a Rental Application, and pay for a credit and background check. If approved, a new Lease will be drafted and must be signed by all adult occupants and the Landlord prior to the new tenant moving in. You will be charged a Lease Amendment Fee of $250.00 that will be payable with your next month's rent.